BUILD YOUR REMOTE TEAM WITH THE RIGHT PEOPLE
Chief Executive Officer
Ethan
As Chief Executive Officer of The Outsourcing Co., Ethan leads the company’s vision, strategy, and overall direction, with accountability for business performance, client outcomes, and long-term growth. He is responsible for setting the standard across the organisation, ensuring the company operates with clarity, discipline, and a strong focus on delivering secure, scalable outsourcing solutions.
Ethan works closely with the executive and leadership teams to drive strategic alignment across sales, delivery, operations, and client experience. With a hands-on leadership approach, he oversees the execution of the company’s service model, ensuring The Outsourcing Co. continues to evolve in line with market demands, client expectations, and operational best practice.
Throughout his career, Ethan has focused on building resilient businesses underpinned by strong governance, high-quality talent, and repeatable systems. He is deeply committed to creating a culture of accountability, performance, and trust—both internally and with clients.
Ethan is passionate about building long-term partnerships and leading an organisation that helps businesses scale with confidence, security, and control.
Chief Executive Officer
Ethan
Chief Strategy Officer
Noah
Noah Sackville serves as Chief Strategy Officer at The Outsourcing Co., with responsibility for defining and executing the company’s long-term growth strategy. His role focuses on aligning commercial positioning, service architecture, and operational capability to ensure the business scales in a disciplined, sustainable, and differentiated way.
Working closely with the executive team, Noah drives strategic planning across go-to-market strategy, pricing, service design, and expansion initiatives. He plays a central role in identifying growth opportunities, stress-testing business models, and ensuring strategic decisions are grounded in executional reality rather than theory.
Noah brings a pragmatic, systems-driven approach to strategy, prioritising clarity, repeatability, and performance at scale. He is focused on building frameworks that enable growth without compromising service quality, security, or client experience.
He is committed to creating long-term value for clients and the business by ensuring strategy, delivery, and commercial execution remain tightly aligned as The Outsourcing Co. continues to grow.
Chief Strategy Officer
Noah
Director of Sales and Business Development
Ralph
Ralph serves as Director of Sales and Business Development. Supporting the company’s commercial growth strategy. He works closely with the executive team to identify new opportunities, strengthen client relationships, and ensure the company’s value proposition is clearly articulated and consistently delivered.
With a strong focus on strategic partnerships and market expansion, Ralph plays a key role in shaping outbound strategy and supporting clients through the early stages of engagement. His approach balances commercial ambition with disciplined execution, ensuring growth initiatives align with the company’s standards, delivery capability, and long-term objectives.
Ralph brings a practical, relationship-driven approach to business development, prioritising trust, clarity, and long-term value over transactional outcomes. He is committed to building sustainable client partnerships and contributing to the continued growth of The Outsourcing Co. through thoughtful engagement and execution.
Director of Sales and Business Development
Ralph
Director of HR and Quality Assurance
Renz
Renz serves as Director of HR and Quality Assurance at The Outsourcing Co., with responsibility for leading the company’s people strategy and quality frameworks across the organisation. His role spans HR governance, employee experience, performance management, and the implementation of quality assurance standards that support consistent, high-quality service delivery.
Working closely with leadership and delivery teams, Renz ensures HR policies, people processes, and quality controls are aligned with operational requirements and long-term business objectives. He plays a central role in maintaining workforce stability, compliance, and continuous improvement across both internal teams and client-facing delivery.
Renz brings a structured, disciplined approach to people and quality management, balancing accountability with a strong focus on employee development and engagement. He is committed to building a resilient organisation underpinned by clear standards, strong governance, and a culture of quality as The Outsourcing Co. continues to scale.
Director of HR and Quality Assurance
Renz
Head of Recruitment
Laine
Laine serves as Head of Recruitment at The Outsourcing Co., with responsibility for leading the end-to-end recruitment function and ensuring the consistent delivery of high-quality talent aligned with client requirements and company standards. She oversees sourcing, screening, and placement processes, working closely with delivery and account teams to support scalable workforce growth.
With a strong focus on quality, structure, and consistency, Laine is responsible for building and maintaining a reliable talent pipeline to meet both current and future hiring demands. She ensures recruitment workflows are clearly defined, repeatable, and aligned with the organisation’s broader delivery model.
Laine brings a people-focused, process-driven approach to recruitment, balancing speed with rigour to ensure long-term placement success. She is committed to building high-performing teams and supporting client outcomes through thoughtful talent alignment as The Outsourcing Co. continues to scale.
Head of Recruitment
Laine
Head of Account Management
Jarell
Jarell serves as Head of Account Management at The Outsourcing Co., bringing 17 years of experience in the BPO industry across enterprise delivery, client relations, and operational leadership. He began his career at JP Morgan Chase, building a strong foundation in Quality, Training, and Operations, before spending more than 12 years at Cloudstaff working closely with the Founder and executive leadership team in a highly client-facing, account-focused capacity.
During his tenure at Cloudstaff, Jarell supported company expansion by managing key client relationships, identifying acquisition opportunities, resolving complex client, staff, and operational escalations, and ensuring long-term account stability and growth. His role consistently sat at the intersection of client satisfaction, delivery performance, and commercial outcomes.
In his current role, Jarell leads the account management function, overseeing client relationships throughout the full engagement lifecycle. He is responsible for ensuring service quality, operational
Head of Account Management
Jarell
Delivery and Operations Function
Joyce
Joyce plays a key role within the delivery and operations function at The Outsourcing Co., supporting the coordination, execution, and ongoing performance of client teams. She works closely with internal stakeholders and offshore professionals to ensure day-to-day operations run smoothly and client requirements are consistently met.
With a strong focus on organisation, communication, and follow-through, Joyce supports workforce alignment across accounts, helping maintain service quality and operational continuity. Her role contributes to effective team coordination, issue resolution, and the reliable delivery of outsourced solutions.
Joyce brings a detail-oriented and dependable approach to operations, with a clear emphasis on accountability and consistency. She is committed to supporting high-performing teams and ensuring clients experience a seamless, well-managed service throughout their engagement with The Outsourcing Co.
Delivery and Operations Function
Joyce
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Emily
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Emily
Head of Web Development
Owen
Owen serves as Head of Web Development at The Outsourcing Co., with responsibility for leading the design, build, and ongoing evolution of scalable, secure, and high-performance web solutions across the organisation. He oversees both front-end and back-end development, ensuring technical decisions align with business objectives, user experience standards, and long-term platform stability.
Working closely with cross-functional teams, Owen translates strategic requirements into robust technical architectures and delivery roadmaps. He is accountable for development quality, system reliability, and the implementation of best-practice development processes that support efficient delivery and continuous improvement.
Owen brings a practical, execution-focused approach to web development, prioritising clean architecture, performance, and security over unnecessary complexity. He is committed to building resilient digital platforms that scale effectively, integrate seamlessly with broader systems, and support the ongoing growth of both clients and the business.
Head of Web Development
Owen
financial accounts
Honey
Honey manages the financial accounts at The Outsourcing Co., overseeing day-to-day financial operations with a strong focus on accuracy, transparency, and control. She is responsible for maintaining oversight across billing, reconciliations, and financial reporting, ensuring the company’s financial processes remain structured, compliant, and dependable.
With a professional background that includes experience at JP Morgan, Honey brings a disciplined, enterprise-grade approach to financial management. She works closely with leadership and operational teams to support informed decision-making and ensure financial systems scale effectively alongside business growth.
Honey is known for her detail-driven, methodical approach and commitment to accountability. She plays a key role in maintaining financial integrity across the organisation, supporting sustainable operations and long-term confidence for both the business and its clients.
financial accounts
Honey
Head of Customer Service
Jacob
Jacob serves as Head of Customer Service at The Outsourcing Co., with responsibility for overseeing the client support function and ensuring a consistently high standard of service across all customer touchpoints. He leads the customer service team with a focus on responsiveness, issue resolution, and delivering a positive, reliable client experience.
Working closely with account management, delivery, and operations teams, Jacob ensures customer service processes are structured, scalable, and aligned with broader business objectives. His role supports clear communication, timely resolution of enquiries, and the ongoing improvement of service workflows as the business grows.
Jacob brings a practical, service-driven approach to customer experience, prioritising accountability, consistency, and client satisfaction. He is committed to building support frameworks that strengthen client trust and reinforce The Outsourcing Co.’s reputation for dependable, high-quality service.
Head of Customer Service
Jacob
Chief Cuteness Officer
Yuna
Yuna serves as Chief Cuteness Officer at The Outsourcing Co., bringing five years of unmatched energy, charm, and morale-boosting excellence to the organisation. Her primary responsibilities include spreading joy, improving team spirits, and reminding everyone that work-life balance matters.
Yuna plays a vital role in maintaining a positive company culture, specialising in smiles, laughter, and perfectly timed interruptions. Her presence contributes to a lighter, more human workplace environment, particularly during high-pressure moments.
Widely regarded as the most popular member of the team, Yuna takes her role seriously—when she’s not busy being adorable. She remains committed to upholding the highest standards of cuteness as The Outsourcing Co. continues to grow.
